FAQ

Skin Care & Products

Are your skin care products suitable for sensitive skin?

Many of our products are formulated for sensitive skin, but we recommend checking the ingredient list and performing a patch test before full use. If you have specific concerns, please consult a dermatologist.

How do I choose the right skin care products for my skin type?

We recommend identifying your skin type (oily, dry, combination, sensitive) and selecting products formulated for your needs. You can also contact our customer support for personalized recommendations.

Can I use multiple products together?

Most of our products are designed to work well together in a daily routine. We recommend following the instructions on each product and introducing new products gradually to avoid irritation.

Are your products cruelty-free?

All our skin care products are cruelty-free and are not tested on animals. We are committed to ethical and responsible sourcing and manufacturing practices.

Shipping & Returns

When will my order ship?

Orders are typically processed and shipped within 1-3 business days.

When will my order arrive?

Standard delivery takes 6-12 business days, depending on your location and the shipping method selected. All orders include complimentary shipping with no additional fees.

How much does shipping cost?

All orders qualify for free worldwide shipping. There are no hidden fees or additional customs charges for customers.

Do you ship internationally?

Yes, we ship to most countries worldwide. Some restrictions may apply to certain regions due to carrier limitations.

What is your return policy?

We offer a 60-day return policy for most items. To initiate a return, please contact our support team with your order details. Refunds are processed within 5-10 business days after we receive and inspect the returned item.